Amazon’s Alexa isn’t being very helpful Wednesday afternoon for many users across the US. Instead of serving up the usual music, news or weather information upon request, the voice assistant appeared stumped for users in several US cities, including New York, Boston and San Francisco. The outage appeared to have begun around 4:45 p.m. PT, based on user reactions on Twitter. When asked to perform a task, she responded with: “Sorry. I’m having trouble, Please try in a little while.” The issue emerged just hours after Sonos confirmed that users were having problems with playing Spotify via Alexa and Google Assistant after an an outag. Amazon didn’t immediately respond to a request for comment.