APPLE has announced that two of its most popular gadgets have major flaws.
Affected customers who bought last year’s iPhone X, or a specific MacBook model, are now eligible for free repairs.
The issues were only revealed after Apple launched new Exchange and Repair Extension Programs for both devices.
“Apple has determined that some iPhone X displays may experience touch issues due to a component that might fail on the display module,” the Californian tech giant explained.
According to Apple, affected displays will sometimes stop responding to touch – altogether, or sometimes “intermittently”.
Apple also said you could end up with ghost touches, where “the display reacts even though it was not touched”.
Interestingly, Apple usually says that a “limited number” of devices were affected on these recall pages.
But for the iPhone X, there’s no such message – which could mean it’s a widespread problem, potentially affecting all devices.
Apple is also offering free repairs for the 13-inch MacBook Pro – specifically the model with Apple’s OLED Touch Bar on the keyboard.
This issue is particularly serious because it can mean you lose all of your files.
Apple says a problem with a “limited number” of solid state drives (used for file storage) in MacBooks “may result in data loss and failure of the drive”.
According to the note, affected units were sold between June 2017 and June 2018.
For both devices, Apple will be offering repairs completely free of charge.
However there’s a catch: if your device is damaged in any other way, you’ll still have to pay the repair cost for that specific damage.
“If your iPhone X has any damage which impairs the ability to complete the repair, such as a cracked screen, that issue will need to be resolved prior to the service,” Apple explains.
“In some cases, there may be a cost associated with the additional repair.”
How to get your product repaired
For the iPhone X, you’ll need to have your iPhone serviced.
Apple recommends backing up your device in advance, and says that the repair program will only last for three years after the phone’s first retail sale.
For the MacBook Pro, you can check if your device is eligible using this website.
The web-page will also guide you through the service process.
Have you noticed any screen issues with your iPhone? Let us know in the comments!
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Apple admits some iPhones and MacBooks are BROKEN – here’s how to get your free repair have 583 words, post on www.thesun.co.uk at November 12, 2018. This is cached page on ReZone. If you want remove this page, please contact us.